Our Services
We understand that in today’s interconnected world, a robust and reliable network infrastructure is the backbone of any successful organization. That’s why we are dedicated to providing customized and comprehensive solutions, meticulously crafted to meet the unique challenges and aspirations of each client. Our commitment extends beyond mere service delivery; we strive to be your strategic partner, ensuring your network evolves in tandem with your business objectives.
Field Services
Mercury Z delivers agile, expert-driven field services nationwide, supporting every layer of your network—from the Central Office to the customer premises. Our scalable field teams specialize in deploying, upgrading, and maintaining fiber, copper, and coax infrastructure. Whether it’s backbone builds, last-mile connections, or in-home installations, we provide responsive, high-quality service that meets the evolving demands of telecom carriers, ISPs, and data centers across the U.S.
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Last Mile Connectivity:
FTTX Solutions, Aerial and Underground -
Installation and Repair:
Fiber, Copper, Dish and Satellite -
Fusion Splicing Services:
SM, MM, Single, Ribbon and Enclosures -
Fiber Optic Installations:
CO, Premise Wiring, Datacenters - Testing and Documentation
Know your network, end to end. Mercury Z delivers high-accuracy field assessments, audits, and surveys that bring clarity to your infrastructure. From route validation and equipment audits to site condition checks, our nationwide teams gather the data you need to plan, deploy, and optimize with confidence. Every report is built for action—fast, verified, and ready to drive decisions.
- Pole Attachment Audits
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Physical Assessments:
Route Assessments, Pathway Assessments, Pole LiDar Collection and Assessments -
Network Assessments:
Connectivity Mapping, Performance, Decommissioning Assessments - Network Audits and Testing
Network Engineering and Planning
Mercury Z delivers end-to-end network engineering services across a wide range of telecom technologies, including IP, Ethernet, broadband, and next-gen access networks. Our experienced engineers support design, planning, and implementation for carriers, ISPs, and enterprise environments—ensuring scalable, secure, and high-performance infrastructure. From core to edge, we help optimize network architecture to meet today’s demands and tomorrow’s growth.
- Optical Equipment Configuration (L1 Provisioning)
- DSLAM Administration & Deployment (L2 Provisioning)
- Router/BRAS Administration & Deployment (L3 Provisioning)
- Assignments
- Network Design & Architecture Services
- Network Integration & Turn-Up Services
- Field Engineering & Dispatch Services
- Database Migrations and Integrations
Professional Services
Mercury Z provides the technical expertise to enhance our network operations. Our nationwide team of certified engineers, skilled technicians, and project specialists is ready to support you – whether through infrastructure builds, equipment upgrades, or complex rollouts. We match the right resources to your specific needs quickly and reliably, ensuring scalability and precision in every project.
- Disaster Recovery
- Bubble I&R Workforce
- Contingency Services
Mercury Z offers comprehensive 24/7 Network Operations Center (NOC) support tailored to your existing infrastructure. Our team functions as an extension of your operations, monitoring network performance, triaging alerts, and proactively addressing issues before they escalate. With deep technical expertise across all network layers, we deliver the responsiveness, visibility, and oversight typically associated with a dedicated NOC environment, ensuring your network remains resilient, secure, and always on.
- NOC Tier 1 Support Services
- NOC Tier 2 Support Services
- NOC Tier 3 Support Services
Mercury Z helps you quickly and efficiently launch new technologies like 5G, SD-WAN, and broadband. Our team handles the entire process, using smart planning and automation to reduce risks and speed up deployment. We use advanced tools and expertise to make sure everything works perfectly from the start, whether you need on-site support or remote assistance.
- Migration & Integration
- Leveraging AI in Help Desk and Outbound Sales
- Go-Live Support & Optimization
Mercury Z provides focused call handling services tailored to support your technical and operational needs. From customer coordination and technician dispatch to service confirmation and escalation management, our teams act as an extension of your field operations—not a generic contact center. With trained support agents and telecom-aligned workflows, we help you drive efficiency, improve responsiveness, and maintain high service standards where it counts.
- Customized Customer Service
- RMA Management
- Third Party Verification
- Sales and Marketing
- Dispatch Center
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Helpdesk Support:
Tier 1, Tier 2 - Sunsetting Support Strategies
- Global Outsourcing
