On-site Maintenance and Support for Retail
Mercury Z provides maintenance support to ensure that your data is kept secure. Through a number of offerings including monitoring, management, and maintenance, you can select the kind of support that you need.
Managed Security Solutions
- Auditing & Compliance Assessments
- Vulnerability Management
- Data Log Monitoring & Management
Help Desk Support
- 24/7 monitoring and support
- Staffed by experts in customer relations
- Provides alarm response, validation, and problem management
Application Performance Monitoring
- End-user experience
- Application mapping
- Transaction tracing
- Deep application component monitoring
- Network-Aware APM
- Application Performance Analyst
Techs on Demand
- Visual equipment checks & troubleshooting
- Install new equipment & Load physical media
- Power cycling
- Replace hardware components and cabling
- Execute diagnostic solutions as instructed
- Equipment inventory
- Temperature analysis
